BitWare Causes Spoolsv.exe Program Error in Windows (257859)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q257859
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

You may receive the following error message when you boot your computer, try to use a printer, or start a program that interacts with a printer:
Spoolsv.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.
The Spooler service then stops, but can be restarted. While the spooler is stopped, the following error message is generated:
Printer operation cannot continue due to lack of resources.

CAUSE

This situation can occur if BitWare for Windows is installed. The current versions of BitWare are 3.30 and 7.0, which are not fully compatible with the versions of Windows that are listed in the "Applies to" section of this article. To check to see if BitWare is running, look for instances of Bwagent.exe or Bwprnmon.exe in Task Manager.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Uninstalling the BitWare software is the best course of action, but is not available for all versions.

If uninstalling is not available, you can delete all registry entries and drivers that refer to BitWare manually:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate references to BitWare in the following keys in the registry:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers

  3. On the Edit menu, click Delete for each BitWare subtree.
  4. Quit Registry Editor.
  5. Delete all BitWare drivers from the %SystemRoot%\System32\Spool\Drivers\W32x86 folder.
  6. Restart Windows.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information, please refer to the following Computer Associates Web site:

http://www.2point.com/

Modification Type:MajorLast Reviewed:8/12/2005
Keywords:kbAppDev kbDriver kbFax kbPerformance kbprb kbprint w2000apps w2000fax w2000perf w2000printdrv KB257859
©2004 Microsoft Corporation. All rights reserved.