WD2000: Error Message: Can't Open This Item. Microsoft WordMail Could Not Be Started (257522)

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:
To temporarily work around this problem, do one of the following.

Method 1: Remove the Works in Word Add-In

To do this, follow these steps:

NOTE: This removes all Works templates and tasks from the Works Task Launcher and removes Works enhancements from Word.

1. On the Windows taskbar, click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. On the Install/Uninstall tab, click Works in Word Suite Add-In.
4. Click Add/Remove to uninstall the Works in Word Suite Add-In.NOTE: For steps 3-4 in Windows 2000, click Works in Word Suite Add-In and then click Change/Remove.

Method 2: Turn Off Microsoft Word 2000 as Your E-mail Editor

To turn off Microsoft Word 2000 as your e-mail editor, use the following steps:

1. Start Microsoft Outlook 2000.
2. On the Tools menu, click Options, and click the Mail Format tab.
3. Clear the Use Microsoft Word to edit e-mail messages check box, and click OK.

For additional information about how to do this in earlier versions of Microsoft Outlook, click the article number below to view the article in the Microsoft Knowledge Base:

Method 3: Remove Add-Ins from the Startup Folder

NOTE: Removing these items may result in lost custom functionality in Word.

Word has the ability to automatically load templates, WLLs (Word libraries), and COM add-ins at startup. To remove these files, follow these steps:

1. Quit all Microsoft Office applications.
2. Using the Windows Explorer or My Computer, go to the Office Startup folder and the Word Startup folder.
   
   The default location for the Office Startup folder is:

   C:\Program Files\Microsoft Office\Office\Startup

   The default location for the Word Startup folder is:

   In Windows 95/98:
   
   C:\WINDOWS\Application Data\Microsoft\Word\STARTUP

   In Windows 95/98 with profiles enabled and in Windows NT 4.0:
   
   C:\WINDOWS\Profiles\<username>\Application Data\Microsoft\Word\STARTUP

   In Windows 2000:
   
   C:\Documents and Settings\<username>\Application Data\Microsoft\Word\Startup

3. Drag the contents of this folder to another location, such as your desktop.