XCCC: Helpful Information About Troubleshooting Exchange 2000 Conference Server (256870)

MORE INFORMATION

   HARDWARE INFORMATION
      Number of CPUs/Speed: 
      Memory: 
      Hard disk size/free space: 


   WINDOWS NT CONFIGURATION
      Server Name:
      IP Address(es)of Server: 
      Windows 2000 Fully Qualified Domain Name:
      Is this server a domain controller, global catalog (both), or member server?


   DOMAIN INFORMATION
      Number of Windows 2000 Domains? 
      Number of Windows 2000 Sites?
      Is there a global catalog in the "local" site?
      Conferencing Server site location?


   EXCHANGE INFORMATION
      Number of Administrative Groups?
      Free/Busy Replication Between Exchange Servers in same Administrative Group?
      Is the Exchange Conferencing MasterMailbox on the same server as the "active" Conference Management Service?
      Are the conferencing resources on the same machine as the "active" Conference Management Service? 
      Are there visibility restrictions on the T.120 MCU Server? 
      Name of Conferencing host server?
      Client access URL?
      Data or Video client Security?


   IIS WEBSITES AND VIRTUAL DIRECTORIES
      What authentication is enabled against the Default Website? 
      What authentication is enabled against the Conferencing and ConferencingPrivate vRoot?
      IP Connectivity Restrictions (Website or vRoots)?


   CLIENT INFORMATION
      Are the correct permissions set for each conference resource (Default=Author)?
      Is Direct-Booking enabled for each conferencing resource?


   TROUBLESHOOTING INFORMATION
      Provide a detailed description of the problem:
      Provide the following:
         Conferencing Protocol Log
            x:\Exchsrvr\<SERVERNAME.log>\conferencing.log
         Windows 2000 Application Log
      List any troubleshooting steps already taken:
      Customer Impact: Low  Medium  High  (choose one)