Cannot Send Fax to Local E-mail Inbox Using Outlook 2000 and Windows 2000 Fax Service (256654)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
This article was previously published under Q256654

SYMPTOMS

When you are configuring the properties of your modem in the Fax Service Management console by clicking Devices, right-clicking your device, clicking Properties, and the clicking the Received Faxes tab, the Send to local e-mail inbox check box is unavailable.

Without this functionality, incoming faxes are sent to the default location (C:\Documents and Settings\All Users\Documents\My Faxes\Received Faxes).

CAUSE

This behavior can occur if the Fax service is not configured to log on to an account with administrative privileges.

RESOLUTION

Place the user's Domain account in the local Administrators group. Configure the Fax service to use that user's domain account for "log on as" rights.

NOTE: Placing the user's Domain account in the Domain Admins group, and then placing the Domain Admins group into the Local Administrator's group does not work. The user's Domain account must be placed directly into the Local Administrators group.
Modification Type:MajorLast Reviewed:11/6/2003
Keywords:kbenv kbFax kbprb w2000fax KB256654
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