OL98: Outlook 98 Access Violation After Spell Check Button Added to New Note Toolbar (256115)


The information in this article applies to:

  • Microsoft Outlook 98, when used with:
    • the operating system: Microsoft Windows 2000
    • the operating system: Microsoft Windows 95
    • the operating system: Microsoft Windows 98
    • the operating system: Microsoft Windows NT
    • the hardware: DEC Alpha
This article was previously published under Q256115

SYMPTOMS

When you customize the toolbar of the New Note form in Outlook 98, under certain specific circumstances, you can experience an access violation that causes Outlook to stop responding. The specific circumstance is: After you customize the toolbar, you return to the main Outlook window, click New Appointment, and immediately click the Attendee Availability tab of the new Appointment form. An access violation occurs.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date        Time    Version     Size      File name    Platform
   ----------------------------------------------------------------
   02/24/2000 15:35   4.71.812.0  3268320    Update.exe    Win32
   02/23/2000 22:24   8.5.7423.0  6606096   Outllib.dll    Win32
   02/23/2000 22:24   8.5.7027.0   128000  Msoutl85.olb    Win32

WORKAROUND

To avoid this issue, do not put the Spell Check button on the toolbar of the New IPM.Note form.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE kbui KB256115
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