XWEB: Cannot Delete Message from Outbox Using Outlook Web Access (255360)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q255360

SYMPTOMS

When you are logged on to Microsoft Outlook Web Access (OWA), if you attempt to delete a message in the Outbox folder, you may not be able to delete the message:
  • If you use Microsoft Internet Explorer 5 and later, no error message is displayed, but the message may not be deleted.
  • If you use an earlier-version browser (such as Internet Explorer 4.x or Netscape Navigator 4.x), the following error message may be displayed:
    An error occured while deleting the objects. Some of the objects may not be deleted.

CAUSE

This problem can occur because it is not possible to delete an item from the Outbox folder by using Outlook Web Access.

WORKAROUND

To work around this problem, log on to the mailbox by using Microsoft Outlook, open the Outbox folder, and then delete the message.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

MORE INFORMATION

For additional information about using earlier-version browsers when you use Exchange 2000 Outlook Web Access, click the article number below to view the article in the Microsoft Knowledge Base:

253615 XWEB: Using Browsers Earlier Than Internet Explorer 5.01 for Windows 2000 to Gain Access to Outlook Web Access

Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbbug kberrmsg kbnofix KB255360
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