WD97: Part 1: How to Troubleshoot Printing Problems from Word (254232)

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Specific Error Messages When Printing

The following are some error messages you may receive when you attempt to print from Microsoft Word. Please see the referenced articles to resolve printing problems that are related to these specific error messages and situations.

• This problem can be caused by one of the following:
  
  • When you print or view a document in print preview, page borders in your document may not be printed or may not be shown, or you may receive the following error message:
    One or more margins are set outside the printable area of the page. Choose the Fix button to increase the appropriate margins.
    For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

    167874 WD97: Page Borders May Be Displayed or Printed Incorrectly

    -or-
  • If you set your document margins closer to the edge of the paper than your printer is capable of printing, Microsoft Word for Windows returns the following warning message for each copy that you send to the printer:
    
    One or more margins are set outside the printable area of the page. Choose the Fix button to increase the appropriate margins.
    For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

    84647 WD97: "Margins Set Outside Printable Area of Page"

  
  
  
• An error message caused by one of the following:
  
  • When you create a document in Microsoft Word 97 that contains page numbers and a merged table cell that spans several pages, you may get the following error message when you try to print a page other than page 1:
    WINWORD caused an invalid page fault in module WINWORD.EXE.
    For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

    170875 WD97: IPF Printing Document with Large Merged Cells

    -or-
  • When you print the current page of your document, you may receive the following error message:
    
    WINWORD caused an invalid page fault in module WINWORD.EXE at 0137:<address>.
    For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

    164338 WD97: Invalid Page Fault Printing Current Page

  
  
  
• When you click Print on the File menu, the following error message may appear:
  This program has performed an illegal operation and will be shut down.
  
  If the problem persists, contact the program vendor.
  When you click Details, the following message appears:
  WINWORD caused an invalid page fault in MSO97.dll at <address>.
  NOTE: The actual memory address may vary.
  
  For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

  162411 OFF97: Page Fault in MSO97 When Printing

• When you cancel printing to a Hewlett-Packard (HP) DeskJet 820CXi printer in Microsoft Word and then try to print again, you may experience the following symptoms or error messages:
  
  Word flashes the Printing dialog box.
  
  -or-
  
  Printer Driver Busy
  
  Another software application is using the printer.
  
  Cancel printing and wait until the other software program has finished. Try printing again.
  
  -or-
  
  Windows cannot print due to a problem with the current printer setup. Try one or more of the following:
  
  * Check the printer by printing a test page from Windows.
  * Make sure the printer is turned on and online.
  * Reinstall the printer driver.
  
  -or-
  
  
  This program has performed an illegal operation and will be shut down.
  
  If the problem persists, contact the program vendor.
  When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:
  
  WINWORD caused an invalid page fault in UNKNOWN at 014f:30080f6c.
  NOTE: The actual memory address may vary.
  
  For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

  167369 WD97: Cannot Print After Canceling Using HPDJ820CXi Driver

• When you try to print, the following error message may appear:
  Word cannot print due to a problem with the current printer setup.
  For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

  140754 OFF: "Cannot change printers" and Similar Error Messages

• When you click Print on the File menu, the following error message may appear:
  Word cannot change printers. No printers are installed.
  For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

  140754 OFF: "Cannot change printers" and Similar Error Messages

  162411 OFF97: Page Fault in MSO97 When Printing

For additional information and troubleshooting steps, click the article number below to view the article in the Microsoft Knowledge Base: