Windows Help Does Not Open from the Start Menu (252612)


The information in this article applies to:

  • Microsoft Windows 98
  • Microsoft Windows 98 Second Edition
This article was previously published under Q252612

SYMPTOMS

When you click Help on the Start Menu in Windows, the Help program may not start. You may not receive an error message.

CAUSE

This issue can occur if the Hhctrl.ocx file is missing or damaged.

RESOLUTION

To resolve this issue, use System File Checker to extract a new copy of the Hhctrl.ocx file from your Windows 98 CD-ROM into the C:\Windows\System folder.

For additional information about using System File Checker in Windows 98, click the article number below to view the article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

Modification Type:MinorLast Reviewed:12/20/2004
Keywords:kbprb KB252612
©2004 Microsoft Corporation. All rights reserved.