Error Message When Retrieving E-mail Messages from Hotmail Account Using Outlook Express (252520)


The information in this article applies to:

  • Microsoft Internet Explorer 5.01 for Windows NT 4.0
  • Microsoft Internet Explorer 5.0 for Windows NT 4.0
  • Microsoft Internet Explorer 5.01 for Windows 98
  • Microsoft Internet Explorer 5.0 for Windows 98
  • Microsoft Internet Explorer 5.01 for Windows 95
  • Microsoft Internet Explorer 5.0 for Windows 95
  • the operating system: Microsoft Windows 98
  • the operating system: Microsoft Windows 98 Second Edition
This article was previously published under Q252520

SYMPTOMS

When you use Outlook Express to retrieve e-mail messages from a Hotmail account, you may receive the following error message if you attempt to read an e-mail message in a different folder:
The requested resource was not found.

Not Found
Configuration:
Account: Hotmail
Server: http://services.msn.com/svcs/hotmail/httpmail.asp
User name: Username@hotmail.com
Protocol: HTTPMail
Port: 0
Secure(SSL): 0
Code: 800ccc34

CAUSE

This behavior occurs when you create a folder on the Hotmail server that contains a forward slash (/) character in the folder name, and you attempt to read a message in that folder.

RESOLUTION

To resolve this issue, use either of the following methods:
  • Rename the folder on the Hotmail server using a name without a forward slash.
  • Create a new folder and move the messages to the new folder, and then delete the folder containing the forward slash.
Modification Type:MajorLast Reviewed:12/5/2003
Keywords:kberrmsg kbprb KB252520
©2003 Microsoft Corporation. All rights reserved.