Games: How to Troubleshoot CD Audio Playback (252307)


The information in this article applies to:

  • Microsoft Age of Empires
  • Microsoft Age of Empires Expansion: The Rise of Rome 1.0
  • Microsoft Age of Empires II: The Age of Kings 2.0
  • Microsoft Age of Empires II Expansion: The Conquerors
  • Microsoft Age of Empires II Gold Edition
  • Microsoft International Soccer 2000 1.0
  • Microsoft Midtown Madness
  • Microsoft Monster Truck Madness 2 2.0
  • Microsoft Motocross Madness 1.0
  • Microsoft NBA Inside Drive 2000 1.0
  • Microsoft NFL Fever 2000 1.0
This article was previously published under Q252307

SYMPTOMS

When you play any of the Microsoft games listed at the beginning of this article, CD Audio may not be played in the game. As a result, you may not hear certain sounds, such as background music, in the game.

CAUSE

This behavior can occur if any of the following conditions are true:
  • The drive letter of your default CD-ROM drive for playing CD music has changed.
  • The CD Audio Device (Media Control) is missing or damaged.
  • The CD Audio cable that runs from the CD-ROM Drive to the Sound Card is missing or damaged.

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Verify That the CD-ROM Audio Cable Is Connected to the Sound Card

Plug a head phone set directly into the CD audio jack on the CD-ROM.

Note If you do not have a head phone set, unplug your speakers from your sound card, and then plug them directly into your CD-ROM CD audio jack.

Start the game. If you hear the music, then the CD-ROM audio cable is not connected to the sound card. Contact your computer or CD-ROM manufacturer for help with connecting the CD-ROM audio cable to the sound card.

Note If you have more than one CD-ROM or DVD-ROM, unplug your head phone set or speakers. Some manufactures install one sound cable per computer even if there are no CD-ROM, DVD-ROM, or CD-RW Drives on the computer.

Check the Drive Letter of the CD-ROM Drive for Playing CD Music

Make sure that the drive letter of your default CD-ROM drive for playing CD music has not changed. To do so, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Multimedia.
  3. Click the CD Music tab.
  4. Verify that the drive letter in the Default CD-ROM drive for playing CD music box is the same as the drive letter of the CD-ROM drive where you installed and that they are playing the game.

    If the drive letter has changed, click the drive letter of the CD-ROM drive where you installed and where you are playing the game in the Default CD-ROM drive for playing CD music box, and then click OK.
  5. Close Control Panel.
If the issue continues to occur, proceed to the next method.

Verify the Installation of the CD Audio Device (Media Control)

To verify that the CD Audio Device (Media Control) is installed, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Multimedia.
  3. Click the Advanced or Devices tab.
  4. Expand Media Control Devices.
  5. Verify that CD Audio Device (Media Control) is listed in the Media Control Devices branch.
If the CD Audio Device (Media Control) is not listed in the Media Control Devices branch, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add New Hardware.
  3. Click Next.

    If you are using Microsoft Windows 98, click Next, and then click Next again.
  4. Click No, I want to select the hardware from a list, and then click Next.
  5. Click Sound, video and game controllers, and then click Next.
  6. In the Manufacturers box, click Microsoft MCI.
  7. In the Models box, click CD Audio Device (Media Control), and then click Next.
  8. Click Finish.
  9. When you are prompted to restart your computer, do so.
If the CD Audio Device (Media Control) is listed in the Media Control Devices branch, the driver for this device may be damaged. To resolve this issue, remove and reinstall the CD Audio Device (Media Control) driver:

Remove the CD Audio Device (Media Control)

To remove the CD Audio Device (Media Control), follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Multimedia.
  3. Click the Advanced or Devices tab.
  4. Expand Media Control Devices.
  5. Click CD Audio Device (Media Control), and then click Properties.
  6. Click Remove.
  7. Click OK, and then click OK again.
  8. Reinstall the CD Audio Device (Media Control).
If the issue continues to occur, proceed to the next method.

Delete the Mcicda.drv File

Delete the Mcicda.drv file, and then remove and reinstall the CD Audio Device (Media Control).

Note You may be prompted to insert your Microsoft Windows 95 or Microsoft Windows 98 CD-ROM when you reinstall the CD Audio Device (Media Control).

To delete the Mcicda.drv file and then remove and reinstall the CD Audio Device (Media Control), follow these steps:
  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named box, type mcicda.drv.
  3. In the Look in box, click My Computer.
  4. Click Find Now.
  5. In the list of found files, right-click the Mcicda.drv file, and then click Delete.

    Repeat this step until the list of found files is empty.
  6. Close the Find: Files Named Mcicda.drv window.
  7. Remove and reinstall the CD Audio Device (Media Control).
If the issue continues to occur, disable Direct Memory Access (DMA) for the CD-ROM. To do so, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Device Manager tab.
  4. Expand CDROM.
  5. Double-click your CD-ROM device listed in the branch below.
  6. Click the Settings tab.
  7. Make sure that the DMA check box is cleared.

    If the DMA check box is selected, click to clear it.
  8. Click OK, and then click OK again.
  9. Close Control Panel, and then restart your computer.

MORE INFORMATION

For additional information about how the control panels are laid out in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:

264266 How to Manage Multimedia Settings and Driver Resources in Windows 2000

Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbenv kbprb kbsound KB252307
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