IIS Stops Responding at W3SVC!CGIThread (252302)

SYMPTOMS

When Internet Information Server (IIS) is running a certain CGI program, IIS may stop responding at W3SVC!CGIThread. The call stack looks similar to the following:

eax=ffffffff ebx=0120b408 ecx=3ffff638 edx=ffffffff esi=00f50000 edi=00f4ffb0
eip=68c08be8 esp=00f4d688 ebp=00f4e1bc iopl=0 nv up ei pl nz ac po cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010217
W3SVC!CGIThread+0x24a:
68c08be8 f3a5 rep movsd ds:00f50000=???????? es:00f4ffb0=0010c87c
ChildEBP RetAddr Args to Child
00f4e1bc 4c5f544e 54474e45 00303d48 45544147 W3SVC!CGIThread+0x24a(FPO: [Non-Fpo]
45544e4f 000003e6 00000000 00000000 00000000 0x4c5f544e [Stdcall: 20]

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date       Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   1999/10/02 06:11   4.2.725.1    229024  W3svc.dll     x86

IIS Stops Responding at W3SVC!CGIThread (252302)

SYMPTOMS

RESOLUTION

STATUS