Mouse May Not Work on Hewlett-Packard Pavilion 6530 Computer in Windows 2000 (250930)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Datacenter Server
This article was previously published under Q250930

SYMPTOMS

When you start Windows 2000 on a Hewlett-Packard (HP) Pavilion 6530 computer, the mouse pointer may not work.

CAUSE

This behavior can occur if the BIOS setting for the PS/2 mouse on the HP Pavilion 6530 computer is set to Auto-Detect (the default setting). If you use Standby mode and then resume the computer, the mouse works again.

RESOLUTION

To work around this issue, set the PS/2 BIOS setting to Enable instead of Auto-Detect.

MORE INFORMATION

This problem may also apply to other laptops experiencing these symptoms (or similar symptoms). For other laptops with similar BIOS settings, you can change the BIOS setting from Auto-Detect to Enable (or a similar setting) to attempt to work around the problem. Consult the manufacturer's documentation for more information regarding PS/2 BIOS settings for your computer.

For information about how to contact your hardware vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:12/3/2003
Keywords:kb3rdparty kbprb KB250930
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