Access Violation in Spoolss.dll When Submitting Two Direct Print Jobs Simultaneously on the Same Printer (250514)

Microsoft Windows 98

Microsoft Windows 98 Second Edition

This article was previously published under Q250514

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you print two jobs at the same time from the same program, you may receive an "Access violation" error message in Spoolss.dll if the spooler is disabled (for example, if you click Print directly to the printer in the Spool Settings dialog box in the printer's properties).

CAUSE

The spooler does not create spool files when you print directly to a printer. The current design of the spooler is to allow only one direct print job per printer at a time. All other StartDoc requests should cause the ERROR_BUSY error code

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date     Time    Version      Size    File name     Platform
   ------------------------------------------------------------------
   01/19/00 02:29   4.10.2000   103,936  Spoolss.dll   Windows 98
   01/10/00 20:43   4.10.2223   103,936  Spoolss.dll   Windows 98
                                                       Second Edition

The French version of this fix should have the following file attributes or later:

   Date     Time    Version      Size    File name     Platform
   ------------------------------------------------------------------
   01/29/00 07:20   4.10.2000   105,472  Spoolss.dll   Windows 98
   01/25/00 04:49   4.10.2223   105,472  Spoolss.dll   Windows 98
                                                       Second Edition

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Modification Type:

Major

Last Reviewed:

8/8/2006

Keywords:

kbHotfixServer kbQFE kbprb kbprint KB250514