Encarta 2000: Error Messages When You Attempt to Start Program (249629)


The information in this article applies to:

  • Microsoft Encarta Africana 2000
  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Reference Suite 2000
  • Microsoft Encarta Interactive World Atlas 2000
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q249629

SYMPTOMS

When you attempt to start one of the programs listed at the beginning of this article, you may receive one or more of the following error messages:
  • Error Starting Program
    A required .dll file, Shrl30.dll, was not found.
    Error Starting Program
    A required .dll file, Shrpnl10.dll, was not found.
    Error Starting Program
    A required .dll file, Mapobj43.dll, was not found.
    Error Starting Program
    An unknown error has occurred while initializing. Please restart Windows and try again.

CAUSE

This behavior can occur if one or more of the following files is missing or the wrong version:
  • Shrl30.dll
  • Shrpnl10.dll
  • Mapobj43.dll

RESOLUTION

To resolve this issue, copy each of the problem files from your Encarta installation CD-ROM, and then paste them into the Reference Titles folder. To do this:
  1. Insert your Encarta installation CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent Encarta Setup from starting automatically.
  2. Click Start, point to Programs, and then click Windows Explorer.
  3. Browse through your Encarta installation CD-ROM to one of the files that is missing on your hard disk.

    NOTE: For a listing of the files that you need to copy as well as the folders where those files are located on your Encarta installation CD-ROM, see the tables in the "More Information" section of this article.
  4. Right-click the file, and then click Copy.
  5. Browse to the following folder on your hard disk:

    C:\Program Files\Common Files\Microsoft Shared\Reference Titles

  6. Right-click the folder, and then click Paste.

    If you are prompted to overwrite an existing file, click Yes.
  7. Repeat steps 3 through 6 for each file that you need to copy and paste into the Reference Titles folder.
  8. Quit Windows Explorer.
If the issue continues to occur, repeat the previous steps to copy the missing files to the Windows\System folder.

MORE INFORMATION

The following tables list the problem files and the folders where those problem files are located on your Encarta installation CD-ROM.

Encarta Reference Suite 2000

File nameFolder
Shrl30.dllcd-rom:\Aref\Compnts
Shrpnl10.dllcd-rom:\Aref\Compnts
Mapobj43.dllcd-rom:\Evg

Encarta Encyclopedia 2000

File nameFolder
Shrl30.dllcd-rom:\Aref\Compnts
Shrpnl10.dllcd-rom:\Aref\Compnts
Mapobj43.dllDoes not apply

Encarta Africana 2000

File nameFolder
Shrl30.dllcd-rom:\Aref\Compnts
Shrpnl10.dllcd-rom:\Aref\Compnts
Mapobj43.dllDoes not apply

Encarta Interactive World Atlas 2000

File nameFolder
Shrl30.dllcd-rom:\Aref\Compnts
Shrpnl10.dllcd-rom:\Aref\compnts
Mapobj43.dllcd-rom:\Evg
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kberrmsg kbprb KB249629
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