SMS: Sinvproc Leaves Zero-Byte Files in the BADSINV Folder (248969)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
This article was previously published under Q248969

SYMPTOMS

When you process software inventory files, SMS_SOFTWARE_INVENTORY_PROCESSOR (Sinvproc) may fail to open an .sic or .sid file with the following error messages in its log file.

Processing file: D:\SMS\inboxes\sinv.box\7U74Z2GZ.sid  $$<SMS_SOFTWARE_INVENTORY_PROCESSOR><Fri Dec 10 01:12:40.304 1999 Pacific Standard Time><thread=322 (0x142)>
ERROR - Failed to open file D:\SMS\inboxes\sinv.box\7U74Z2GZ.sid  $$<SMS_SOFTWARE_INVENTORY_PROCESSOR><Fri Dec 10 01:12:40.304 1999 Pacific Standard Time><thread=322 (0x142)>
ERROR - Failed to move file D:\SMS\inboxes\sinv.box\7U74Z2GZ.sid to D:\SMS\inboxes\sinv.box\BADSinv\OFW94C1G.sid Directory, Win32 = 32  $$<SMS_SOFTWARE_INVENTORY_PROCESSOR><Fri Dec 10 01:12:40.320 1999 Pacific Standard Time><thread=322 (0x142)>
WARNING - Delete file D:\SMS\inboxes\sinv.box\7U74Z2GZ.sid failed, Win32 = 32  $$<SMS_SOFTWARE_INVENTORY_PROCESSOR><Fri Dec 10 01:12:40.320 1999 Pacific Standard Time><thread=322 (0x142)>
When this occurs, zero byte .sic or .sid files are created in the SMS\Inboxes\Sinv.box\BADSinv folder.

CAUSE

This issue can occur if the software inventory files are very large or the Client Access Points (CAPs) from where the files are being copied are using slow connections. When Windows is copying a file, you cannot open it.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2..

MORE INFORMATION

If the copying process takes too long, SMS_SOFTWARE_INVENTORY_PROCESSOR attempts to process the file before the file is copied. Sinvproc cannot open the file and determines that the file is bad. Sinvproc then attempts to move the file to the BADSINV folder and creates a zero length file to act as a place holder for the file name. When the move does not work, the zero-byte file is left in the folder.

To install the update, use the appropriate method.

Method 1: Using the Update Installer

NOTE: This method is only for I386-based computers.
  1. Copy the update folder structure to a share on your network. The Q248969.exe program is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server using an account that has administrative privileges.
  3. On the site server, close the Systems Management Server Administrator console.
  4. Run Q248969.exe and follow the directions in the wizard. You can run the file in silent mode by using the /s switch.

Method 2: Manual Installation

  1. Close the Systems Management Server Administrator console and stop the Systems Management Server Site Component Manager and Systems Management Server Executive services.
  2. Replace the Sinvproc.dll file in the Sms_root_directory\Bin\Platform folder with the latest version included in the update.
  3. Restart the Systems Management Server Site Component Manager and Systems Management Server Executive services.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbBug kbenv kberrmsg kbfix kbInventory kbsms200sp2fix KB248969
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