XADM: Service Specific Error 4015 Occurs When Information Store Starts (248124)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q248124 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
After an online restoration of the directory service and the information store on a test server,
the Exchange Server Information Store service may not start and a specific
error 4015 may occur.
The following error messages may be
logged in the Application event log:
Event ID: 5000
Source: MSExchangeIS
Type: Error
Category: General
Description:
Unable to initialize the Microsoft Exchange Information Store service. Error 0xfaf.
Event ID: 1121
Source: MSExchangeIS
Type: Error
Category: General
Description:
Error 0xfaf connecting to the Microsoft Exchange Server Directory Service.
CAUSE
This issue can occur if the server is renamed after Exchange Server installation; some values in the MSExchangeIS key contain the name of the test server.
RESOLUTION
To resolve this issue, make sure that the name of the Exchange Server computer matches the server name that is used in the DSA Computer, MTA Computer, and This Server values in the MSExchangeIS key. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To make sure that the name of the Exchange Server computer matches the server name that is used in the DSA Computer, MTA Computer, and This Server values:
- Start Registry Editor (Regedt32.exe).
- Locate the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem - Note the server name that is used in the following values:
- DSA Computer
- MTA Computer
- This Server
- Quit Registry Editor.
- Use one of the following steps, as applicable:
- Rename the computer that is running Microsoft Windows 2000 Server or Microsoft Windows NT Server, and install Exchange Server 5.5 again.
- Change the registry values in step 3 to match the correct server name.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB248124 |
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