XADM: Directory Service Does Not Start After Error 1507 with Event ID 1002 (247770)


The information in this article applies to:

  • Microsoft Exchange Server 4.0
  • Microsoft Exchange Server 5.0
  • Microsoft Exchange Server 5.5
This article was previously published under Q247770

SYMPTOMS

When you restart your computer after receiving an error message from Microsoft Exchange Server 5.5 and then try to start the Directory service (DS), Event Viewer records the following event:
Event ID: 1002
Source: MSExchangeDS
Type: Error
Category: Internal Processing
Description: The Microsoft Exchange Server database, EDB, could not be initialized and returned error -1507. Unrecoverable error. The directory cannot continue.

CAUSE

This behavior can occur when the Directory database (Dir.edb) structure is damaged.

RESOLUTION

To resolve this issue, restore the Directory database (Dir.edb) from a tape backup.

NOTE: If you do not have a valid backup of the Directory database (Dir.edb), you can restore the file through full disaster recovery of Exchange Server.

MORE INFORMATION

For more information about disaster preparedness and recovery, see the following articles in the Microsoft Knowledge Base:

184186 XADM: Recovering Exchange from a Corrupted Directory

183266 XADM: How to Restore an Offline Backup of the Directory Service and Information Store

177635 XADM: How to Set Up a Disaster Recovery Server for Dir.edb

The "Disaster and Recovery Planning" white paper discusses topics related to disaster recovery of an Exchange Server. This document contains useful information for anyone who administers an Exchange Server. You can find the white paper at:

http://www.microsoft.com/exchange/techinfo/default.asp

Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbprb KB247770
©2004 Microsoft Corporation. All rights reserved.