No Double-Sided Printing on HP 5/5m PostScript Printer Even with Duplexing Set to Installed (245760)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Datacenter Server
This article was previously published under Q245760

SYMPTOMS

After you install the Microsoft printer driver for the Hewlett-Packard (HP) LaserJet 5/5m PostScript printer on a Windows 2000-based computer, the General tab in the printer's properties may show that the Double-Sided setting is set to No, even though the Duplex Unit setting on the Device Settings tab is set to Installed.

CAUSE

This behavior can occur if the printer contains less than 12 megabytes (MB) of total memory. The LaserJet 5/5m printer requires at least 12 MB of total memory before you can print double-sided pages in PostScript mode.

RESOLUTION

Upgrade the printer to 12 MB of memory or more, and then set the Total Memory box on the Device Settings tab in the printer's properties to 12 MB or more.
Modification Type:MajorLast Reviewed:11/21/2003
Keywords:kbenv kbprb kbprint KB245760
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