Intermittent Delays or Missing Domain Option in Logon Dialog Box with IBM Client Access (244636)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Workstation 4.0 SP1
  • Microsoft Windows NT Workstation 4.0 SP2
  • Microsoft Windows NT Workstation 4.0 SP3
  • Microsoft Windows NT Workstation 4.0 SP4
  • Microsoft Windows NT Workstation 4.0 SP5
  • Microsoft Windows NT Workstation 4.0 SP6
This article was previously published under Q244636
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When IBM Client Access software is used for logon validation on a computer that is running Windows NT Workstation, the logon dialog box may take a long time to appear, and the Domain list may not appear at all.

CAUSE

This behavior can occur because the Protected Storage service must start before the Client Access services start. The behavior is intermittent because the timing of services' starting on a Windows NT Workstation-based computer is affected by several circumstances.

RESOLUTION

To resolve this behavior, contact IBM to obtain a fix.

WORKAROUND

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


To work around this behavior, run Registry Editor (Regedt32.exe) and add a value to Services keys:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate and click the following key in the registry:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cwbnetnt

    NOTE: The above registry key is one path; it has been wrapped for readability.

  3. On the Edit menu, click Add Value, and then add the following registry value:

    Value name: DependOnService
    Data type: REG_MULTI_SZ
    Value data: ProtectedStorage

  4. Add the same value to the following keys also:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cwbrdr

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cwbrxd

  5. Quit Registry Editor.

MORE INFORMATION

This behavior can occur on a network when IBM Client Access 3.2 or 4.4 is installed on Windows NT Workstation-based computers to validate their logon identification to IBM AS400 mainframe computers that may be running System Management Server 2.0.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


For information about how to contact IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


Modification Type:MajorLast Reviewed:10/27/2003
Keywords:kb3rdparty kbenv kbnetwork kbprb KB244636
©2003 Microsoft Corporation. All rights reserved.