Memory Leaks in "Drsd" Tag When Printing to Generic Text Printer (244350)

SYMPTOMS

Over a period of time, the Windows NT Spooler service stops responding (hangs) because of a lack of memory. Also, if you monitor Pool Paged Bytes with Performance Monitor, the counter shows an increasing amount of paged bytes until the Windows NT Spooler service stops responding.

CAUSE

This problem occurs because of a problem in the Windows NT Graphics Device Interface that causes a memory leak when printing to the Generic Text print driver. The problem is most frequently observed when printing with SNA Server, but the leak may also occur when printing with legacy programs that use the Escape API to send data directly to the Generic Text print driver.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
   10/25/99  05:12 PM             73,072  RASDD.DLL     i386
   10/25/99  05:11 PM            129,456  RASDD.DLL     Alpha

Memory Leaks in "Drsd" Tag When Printing to Generic Text Printer (244350)

SYMPTOMS

CAUSE

RESOLUTION

STATUS