WINUP: The Yes and No Buttons Are Missing from the End User License Agreement (243433)


The information in this article applies to:

  • Microsoft Windows Update, when used with:
    • the operating system: Microsoft Windows NT 4.0
  • Microsoft Internet Explorer 6.0, when used with:
    • the operating system: Microsoft Windows XP
    • the operating system: Microsoft Windows 2000
    • the operating system: Microsoft Windows NT 4.0
  • Microsoft Internet Explorer 5.5 SP1, when used with:
    • the operating system: Microsoft Windows NT
    • the operating system: Microsoft Windows 2000
    • the operating system: Microsoft Windows Millennium Edition
    • the operating system: Microsoft Windows 98
  • Microsoft Internet Explorer 5.5 SP2, when used with:
    • the operating system: Microsoft Windows 2000
    • the operating system: Microsoft Windows NT 4.0
    • the operating system: Microsoft Windows Millennium Edition
    • the operating system: Microsoft Windows 98
  • Microsoft Internet Explorer 5.01, when used with:
    • the operating system: Microsoft Windows 2000
    • the operating system: Microsoft Windows NT 4.0
  • Microsoft Internet Explorer 5.01 SP1, when used with:
    • the operating system: Microsoft Windows 98
  • Microsoft Internet Explorer 5.01 SP2, when used with:
    • the operating system: Microsoft Windows 98
  • Microsoft Internet Explorer 5.0, when used with:
    • the operating system: Microsoft Windows 2000
    • the operating system: Microsoft Windows NT 4.0
    • the operating system: Microsoft Windows 98
  • Microsoft Internet Explorer 4.0 for Windows NT 4.0
  • Microsoft Internet Explorer 4.0 for Windows 98
This article was previously published under Q243433

SYMPTOMS

When you download components from the Windows Update site, you are prompted to either agree or disagree to the terms of the End User License Agreement (EULA). The Yes and No buttons may not appear in the End User License Agreement dialog box, and you cannot continue with the download procedure.

CAUSE

This problem occurs if you are using Internet Explorer Accessibility and Font settings. If you use these settings, the text in the EULA may be too large to be displayed completely in the dialog box. This problem may also occur if the Style Sheets functionality is not turned on in Internet Explorer.

RESOLUTION

To resolve this problem, change the Accessibility settings or change the Font settings. To change the Accessibility settings:
  1. In Internet Explorer 5 or later, click Tools, and then click Internet Options.
  2. Click the General tab, and then click Accessibility.
  3. Click to clear all check boxes.
  4. Click OK.
  5. Click Tools, and then click Windows Update to return to the Windows Update Web site.
  6. Try to download the component again to make sure that the Yes and No buttons appear on the EULA.
If you want to keep your Accessibility settings, change your Font settings instead. To change your Font settings, follow these steps.

Note Only perform the following procedure if you want to keep your Accessibility settings active.
  1. In Internet Explorer 5 or later, click Tools, and then click Internet Options.
  2. Click the General tab, and then click Fonts.
  3. In the Font box, click Times New Roman, click OK, and then click OK again.

    If you use certain fonts with the Accessibility settings (for example, Comic Sans MS), the Yes and No buttons do not appear.
  4. Click Tools, and then click Windows Update to return to the Windows Update Web site.
  5. Try to download the component again to make sure that the Yes and No buttons appear on the EULA.
If the problem is not resolved after you complete the procedures that are described in this section, turn on the Style Sheets functionality in Internet Explorer. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

183717 Unable to Enable or Disable Style Sheets in Internet Explorer

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Modification Type:MinorLast Reviewed:3/23/2005
Keywords:kbprb kbwindowsupdate KB243433
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