Error Message: Stop 0x0000001E in Win32k!GreRealizePalette() (242983)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition SP4
This article was previously published under Q242983

SYMPTOMS

When you use a computer that is running both the Citrix Metaframe client and the Netscape Communicator Web browser software to communicate with a computer running Windows NT Server 4.0, Terminal Server Edition, the server may stop responding (hang) and display the following error message on a blue screen:
STOP1E: UNHANDLED KERNEL EXCEPTION (0xC00000005,0xA3053380,0x000000000,0x00000008)
NOTE: The second parameter may vary, but the memory dump always indicates the address falls in the win32k!GreRealizePalette() address space.

CAUSE

This problem occurs because GreRealizePallette() was not checking for a NULL object in some cases.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 Server, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Server, Terminal Server Edition, Service Pack 5.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kb3rdparty kbbug kbfix kbinterop kbQFE KB242983
©2004 Microsoft Corporation. All rights reserved.