XWEB: Access Violation in the Inetinfo.exe File After Repeatedly Saving Changes to Appointment (242341)
The information in this article applies to:
- Microsoft Outlook Web Access 5.5
- Microsoft Exchange Server 5.5
This article was previously published under Q242341 SYMPTOMS
If you use Outlook Web Access (OWA) to create a new appointment that contains double-byte character set (DBCS) characters in the Subject or Location field or in the appointment body, and then you repeatedly save changes to the appointment, an access violation may occur in the Inetinfo.exe file, and the following events may be logged in the application event log:
Event ID: 4097
Source: DrWatson
Description: The application, exe\inetinfo.dbg, generated an application error. The error occurred on date @ time. The exception generated was c0000005 at address 77f54ac3 (RtlAllocateHeap).
Event ID: 5
Source: Active Server Pages
Description: Error: file filename unexpected error
Note that the second event may be logged multiple times.
CAUSE
Insufficient memory is allocated to perform the operation on the Exchange Server computer.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
STATUSMicrosoft has confirmed that this is a problem in Microsoft Outlook Web Access version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbExchange550preSP4fix kbExchange550sp4Fix kbfix KB242341 |
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