ICA Clients Over Dial-Up Link Unexpectedly Disconnect (242023)

SYMPTOMS

Terminal Server Independent Computing Architecture (ICA) clients may disconnect unexpectedly from Terminal Server over an ICA dial-up link.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows NT 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to obtain the latest Windows NT 4.0 service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows NT 4.0 Terminal Services Edition Service Pack 5.

MORE INFORMATION

This problem was observed under the following configuration:

Terminal Server 4.0 Service Pack 4 (SP4) on a multiple-processor x86 computer running MetaFrame 1.8. The ICA clients connect using asynchronous connections to a modem pool on a Digiboard on the Terminal Server computer itself.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.