Computer May Hang During ActiveMovie Installation (240378)
The information in this article applies to:
- Microsoft Windows 2000 Professional
This article was previously published under Q240378 SYMPTOMS
Your computer may stop responding (hang) during the installation of Microsoft ActiveMovie if a non-administrator installs or runs ActiveMovie for the first time after new hardware (such as a sound card) is installed.
CAUSE
ActiveMovie caches information about each device in the registry the first time the device is detected. However, this key in the registry requires administrator permission to be read. If a non-administrator is the first one to run ActiveMovie, it does not succeed. When this occurs, ActiveMovie hangs while waiting for the information it requires.
RESOLUTION
As a workaround, have a user with local system administrator rights install and run ActiveMovie first. If new hardware is installed, an administrator may have to run ActiveMovie again.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 11/7/2003 |
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| Keywords: | kbenv kbprb kbsetup KB240378 |
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