Works 2000: QuickTour Does Not Start (239953)

RESOLUTION

To resolve this issue, replace the files listed in the "Cause" section of this article with the original files from the Works CD-ROM. To do this:

1. Insert either the Microsoft Works 2000 Disc 2 CD-ROM (in Microsoft Works Suite 2000) or the Microsoft Works 2000 CD-ROM (in Microsoft Works 2000) into the CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Works Setup from starting automatically.
2. Click Start, point to Programs, and then click Windows Explorer.
3. Double-click the CD-ROM that contains Works 2000.
4. In the right pane, double-click the Pfiles folder, and then double-click the Msworks folder.
5. Right-click one of the files listed in the "Cause" section of this article, and then click Copy.
6. Browse to the following folder on your hard disk:

   C:\Program Files\Microsoft Works

   Right-click the folder, and then click Paste. If you are prompted to overwrite an existing file, click Yes.
7. Repeat steps 3-6 for each file listed in the "Cause" section of this article.