You receive a "There isn't enough memory" or "Can't start the application required to open this object" error message when you insert an organization chart in a PowerPoint 2000 slide (238307)


The information in this article applies to:

  • Microsoft Organization Chart 2.0
  • Microsoft PowerPoint 2000
  • Microsoft Office 2000
This article was previously published under Q238307
For a Microsoft PowerPoint for Windows 95 7.0 version of this article, see 157305.

SYMPTOMS

When you insert an organization chart in a Microsoft PowerPoint slide, you may receive one of the following messages:
There isn't enough memory available to read MS Org Chart.

- Or -

Microsoft PowerPoint can't start the application required to open this object. An error occurred and this feature is no longer functioning properly. Would you like to repair this feature now?

Another message follows this message that reads:

The server application, source file, or item can't be found or, returned an unknown error. You may need to reinstall the server application.
When you insert an organization chart into a Microsoft Word document, you may receive the following message:
There is insufficient memory. Save the document now.
When you insert an organization chart into a Microsoft Excel worksheet, you may receive the following message:
Cannot start the source application for this object.
If you start Microsoft Organization Chart 2.0 alone, you receive the following message:
Unable to open file. You may be out of memory or disk space. Check disk space, close other applications, then try again. Press F1 for Help.

CAUSE

This problem occurs when there are too many fonts installed under Microsoft Windows. The exact number of fonts that causes the problem depends on the names of the fonts, and the location from which you installed them. Typically, the problem occurs when you install over 600 fonts but can be as few as 300.

RESOLUTION

If you have more than 600 fonts, you will have to reduce the number of installed fonts. Remove a few fonts at a time. Restart Windows after you remove a number of fonts to get below the limit, and then start Organization Chart.

NOTE: You can move these fonts to any other folder besides the Fonts folder in your Windows directory. Moving a font out of the fonts folder effectively uninstalls a font without having to delete it.

NOTE: When you remove the fonts, do not remove the following:
  • Arial
  • Courier New
  • Marlett
  • Symbol
  • Times New Roman
  • Tahoma
  • WingDings
Microsoft Office and other programs use these fonts. Do not delete or remove them.

If this does not work, then you may be experiencing problems with the Msoprefs.232 and the Msoclip.232 files. These are preference files and store data and settings for Orgchart.

These files are located in your Windows directory. Just delete them, and then start Organization Chart. It will re-create these files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:9/10/2004
Keywords:kbsetup kbchart kbtshoot kberrmsg kbprb KB238307
©2004 Microsoft Corporation. All rights reserved.