OL98: (IMO) Error Message: "The Properties Dialog Could Not Be Displayed ..." (238222)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

If you attempt to display the properties of a contact from your Outlook Address Book in Microsoft Word 97, you may receive the following error message:

Microsoft Exchange

The properties dialog could not be displayed.
Microsoft Exchange Client - [80040107]

-or-

Winword

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

Winword caused an invalid page fault in module Schdmapi.dll.

CAUSE

There is an incompatibility between Outlook and the version of Schdmapi.dll (version 2.0.3814.0) provided with Word.

RESOLUTION

Open the contact in Outlook to view the properties rather than viewing the contact information from the Address Book in Word.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This problem occurs when you first install Word and then Outlook (IMO). When you create a contact in Outlook, and use the Address button in Word to view the contact's properties, you receive one or all of the error messages mentioned in the "Symptoms" section.