Encarta Encyclopedia 2000: Stops Responding When You Run a Virtual Tour (238058)

The information in this article applies to:

Microsoft Encarta Encyclopedia 2000
Microsoft Encarta Encyclopedia 2000 Concise Edition
Microsoft Encarta Encyclopedia 2000 Deluxe Edition

This article was previously published under Q238058

SYMPTOMS

If you click a Tour Stop, an item on the Tour Stops map, or move your pointing device over any of the commands on the Tools menu when you run a Virtual Tour in Microsoft Encarta Encyclopedia 2000, you may experience one or more of the following symptoms:

The program may stop responding (hang).
You may receive the following error message:
Dr. Watson for Windows NT

An application error has occurred and an application error log is being generated.

Enc2000.exe
Exception: access violation (0xc0000005),Address: 0x5f40dccf

CAUSE

This behavior can occur if the following conditions are true:

You run Encarta Encyclopedia 2000 on a Microsoft Windows NT 4.0-based computer.
You click the Restore button in the upper-right corner of the Encarta Encyclopedia 2000 window before you start the Virtual Tour.

RESOLUTION

To work around this issue, increase the size of the Encarta Encyclopedia 2000 window. To do this, drag any corner of the Encarta Encyclopedia 2000 window to increase the size of the window to the size you want, or click the maximize button in the upper-right corner of the window.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.

Modification Type:	Minor	Last Reviewed:	12/16/2004
Keywords:	kbbug kbenv kberrmsg kbpending KB238058