Encarta Reference Suite 2000: Setup Stops Responding (238045)


The information in this article applies to:

  • Microsoft Encarta Reference Suite 2000
This article was previously published under Q238045

SYMPTOMS

When you attempt to install Microsoft Encarta Reference Suite 2000, Setup may stop responding (hang).

CAUSE

This behavior can occur if McAfee Nuts & Bolts 98 is installed on your computer.

RESOLUTION

To work around this issue, remove McAfee Nuts & Bolts 98, install Encarta Reference Suite 2000, and then reinstall McAfee Nuts & Bolts 98. To do this:
  1. Press CTRL+ALT+DELETE to open the Close Program dialog box.
  2. Click Setup.exe, and then click End Task.

    If you receive a message stating that the program is busy or not responding, click End Task again.

    NOTE: If the program does not quit, press the restart button on the front of your computer.
  3. Click Start, point to Settings, and then click Control Panel.
  4. Double-click Add/Remove Programs.
  5. In the list of installed programs, click McAfee Nuts & Bolts 98, and then click Add/Remove.
  6. Click OK, and then click OK again.
  7. Close Control Panel.
  8. Insert the Encarta Reference Suite 2000 Installation and Resources Disc CD-ROM into the CD-ROM or DVD-ROM drive.
  9. Follow the instructions on the screen to install Encarta Reference Suite 2000.
  10. Reinstall McAfee Nuts & Bolts 98.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:6/25/2000
Keywords:kb3rdparty kbprb kbsetup KB238045
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