GRAPH2000: Characters Are Lost or Changed to All Caps When You Type Them (237381)

SYMPTOMS

When you type in the datasheet of a Microsoft Graph 2000 Chart, characters that you type are either lost or unexpectedly changed to all capital letters.

WORKAROUND

To work around this problem, use the appropriate method for your situation.

NOTE: The problem described in this article may reoccur after using any of the following methods.

Method 1: Characters in Capital Letters

If the characters that you type are changed to all capital letters, press and hold SHIFT to type lowercase characters.

Method 2: Retype the Entry

Delete and retype the entry on the chart datasheet.

Method 3: Restart Microsoft Graph 2000 Chart

Quit and restart Microsoft Graph 2000 Chart.

Method 4: Paste Data from Microsoft Excel Sheet

Type your datasheet data in a Microsoft Excel worksheet. Then copy and paste the data from Microsoft Excel into the datasheet in Microsoft Graph 2000.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

MORE INFORMATION

When the all-capital-letters problem occurs, the CAPS LOCK key light on the keyboard is not turned on. Pressing CAPS LOCK turns the CAPS LOCK light on or off; however, this key has no effect on typing in a Microsoft Graph 2000 Chart.

If the SHIFT key sticks on your keyboard, and you click with your mouse in your chart, cells will be selected starting from the cell in which the SHIFT key stuck. If you type with the cells selected, data contained in the cells may be lost. Please note that this is not a cause or symptom of the problem discussed in this article.