PI: Epson Stylus Printers Give No Output or Feed a Blank Sheet (236965)


The information in this article applies to:

  • Microsoft Picture It! 2.0
  • Microsoft Picture It! 99
  • Microsoft PhotoDraw 2000
This article was previously published under Q236965

SYMPTOMS

When you print to an Epson Stylus printer, you may notice that the printer seems to spool the print job, but the printer gives no output

This happens most frequently with Microsoft Picture It!. It also happens more often when you print reprints, or large files.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Disable Color Management

To disable Color Management, follow these steps:
  1. In Picture It! or PhotoDraw, open the picture file you want to print.
  2. On the File menu, click Print.
  3. In Picture It!, select the printer and then click to clear the Use Color Management check box.

    -or-

  4. In PhotoDraw, select the printer, and then click to clear the Match screen colors check box in the lower right corner of the dialog box.
  5. Set the other print options that you want to use, and print.

Method 2: Do Not Use User-Defined or Manufacturer-Defined Printer Preset Settings.

To find the printer-setting presets, follow these steps:
  1. In Picture It! or PhotoDraw, open the picture file you want to print.
  2. On the File menu, click Print.
  3. In Picture It!, select the printer and click Change printer settings.

    -or-

  4. In PhotoDraw 2000, select the printer, and click Properties.
  5. The Epson printer driver dialog box appears. Click the Main tab.
  6. In the Mode section, click Advanced.
  7. You may choose from a list of presets defined by the manufacturer, or you can click More Settings. Choose the settings you want to use under a name you specify, click Save Settings. Once saved, the user-defined presets will be listed in the custom list

Method 3: Upgrade Printer Driver From Manufacturer.



The Stylus Color printer and Stylus Photo models are manufactured by Epson, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

To upgrade to the latest printer driver available, follow these steps:
  1. Connect to the manufacturer's support site on the World Wide Web:

    http://support.epson.com/

  2. Follow the directions to specify the model of printer you have.
  3. Be sure to select the driver that matches the operating system you are using: Win95, Win98, NT4, etc.
  4. Follow the manufacturer's instructions to download and install the updated driver.NOTE: You can request the printer manufacturer's technical support line to have the printer driver sent to you. Charges may apply.

MORE INFORMATION

This problem has been reported with the following printer models. Other models may also be affected:


Epson Stylus Color 640Epson Stylus Photo 700Epson Stylus Color 740Epson Stylus Color 800Epson Stylus Color 900

REFERENCES

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kb3rdparty kbprb kbprint kbtshoot KB236965
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