OL2000: (CW) The Add to Personal Address Book Option Is Missing (236008)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q236008
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

If you right-click an entry in the Outlook Address Book, the Add to Personal Address Book option is not available on the shortcut menu.

CAUSE

Either the personal address book is not included in your services, or your personal addresses are being kept somewhere other than in the personal address book.

RESOLUTION

To resolve this problem, you must add the personal address book as a service, and then set the the personal address book as the location for your personal addresses:

Add the Personal Address Book as a Service

If your profile does not include the personal address book service, follow these steps:
  1. On the Tools menu, click Services.
  2. If Personal Address Book is listed, skip to the "Set The Location for Personal Addresses" section of this article. Otherwise, click Add.
  3. In the Available information services list, click Personal Address Book, and then click OK.
  4. Type the path to your existing personal address book, and then click OK. If you do not already have a personal address book, accept the default options by clicking OK.
  5. Click OK, and then click OK to close the Services dialog box.
  6. On the File menu, click Exit and Log Off.
  7. Quit Outlook, and then restart Outlook.

Set the Location for Personal Addresses

Once your profile includes the personal address book service, use the following steps to set the location of your personal addresses:
  1. On the Tools menu, click Services.
  2. On the Addressing tab, in the Keep personal addresses in list, click Personal Address Book, and then click Apply.
  3. Click OK.
  4. On the Tools menu, click Address Book.
  5. Right-click an address entry. The Add to Personal Address Book option is now be available on the shortcut menu.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbprb KB236008
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