OFF98: Prompt to Log onto the Internet with America Online (235983)


The information in this article applies to:

  • Microsoft Office 98 Macintosh Edition
  • Microsoft Word 98 Macintosh Edition
  • Microsoft Word for the Macintosh 6.0
  • Microsoft Word for the Macintosh 6.0.1
  • Microsoft Word for the Macintosh 6.0.1a
  • Microsoft Office for the Macintosh 4.2.1
  • Microsoft Office for the Macintosh 4.2.1a
  • Microsoft Office for the Macintosh 4.2.1b
This article was previously published under Q235983
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you use one of the Office programs, especially Microsoft Word, the following error message may appear:
To run an Internet application via America Online, you must sign on first. To run an Internet application via an ISP/LAN, you must restore your TCP configuration by clicking the Restore button in the AOL Link panel within AOL's Preferences dialog.

CAUSE

The error message may appear if you have the AOL Link Enhanced extension turned on.

RESOLUTION

To prevent this error, please do the following:

Under Mac OS 7.5 and later versions:
  1. Quit any programs that are currently running.
  2. On the Apple menu, point to Control Panels and then click Extensions Manager.
  3. In the list of extensions, clear the check box for AOL Link Enhanced.
  4. Click Restart.

Under Mac OS versions earlier than 7.5:
  1. Locate any file with the words "AOL Link" in the name within the System Folder, including inside the folders contained within the System Folder.
  2. Drag items with "AOL Link" in the name out of the System Folder to the Desktop.
  3. Select Restart from the Special menu.

MORE INFORMATION

Disabling the AOL Link Enhanced extension does not affect your Internet connectivity if you are using AOL's built-in Web browser. However, disabling the AOL Link Enhanced extension does prohibit you from using an external Web browser such as Microsoft Internet Explorer or Netscape Navigator with AOL.

To find out more about the AOL Link Enhanced extension, please contact AOL at (888) 265-8007 for Macintosh Technical Support.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:11/24/2003
Keywords:kbprb KB235983
©2003 Microsoft Corporation. All rights reserved.