You receive a "<CD-ROM>:\ is not accessible" error message when you insert the Office 2000 CD into your computer (235696)

SYMPTOMS

When you insert your Microsoft Office 2000 compact disc, you may receive the following error message:

CD-ROM:\ is not accessible.
The device is not ready.

where CD-ROM is the drive letter of your CD-ROM drive.

You cannot access the contents of the compact disc in any way.

NOTE: This occurs for all Office compact discs except CD2.

WORKAROUND

To work around this problem, use one of the following methods.

Use a Shared CD-ROM Drive

If you are in a networked environment, follow these steps:

On a different computer on your network, share the CD-ROM drive.
On your computer, connect to the shared CD-ROM drive.
Double-click Setup.exe on the shared CD-ROM drive.

Use a Different CD-ROM Drive

If you have multiple CD-ROM drives or a DVD-ROM drive on your computer, try to use one of these other drives.

Adjust the Settings for the CD-ROM Drive

If you are using either Microsoft Windows 95 or Windows 98, try turning off (disabling) the CD-ROM drive cache. Although turning off the drive cache may make the drive more reliable, it reduces performance. To turn off the CD-ROM drive cache, follow these steps:

On the Windows Start menu, point to Settings, and then click Control Panel.
In Control Panel, double-click System.
Click the Performance tab, and click File System.
Click the CD-ROM tab, click No Read-Ahead in the Optimize access pattern for list.
Verify that the Supplemental Cache Size slider is positioned in the far left position (the Small setting), and then click OK.
Insert your Office compact disc.