CreateFile() Can Cause Leak in Paged Pool Memory (235425)

SYMPTOMS

Your computer running Windows NT may become unresponsive and may display an error message indicating that the computer is running low on virtual memory.

In addition, Performance Monitor shows a rise in paged pool memory usage that never declines.

CAUSE

This behavior may occur if a program makes a call to the Win32 application programming interface (API) function CreateFile(), and passes a drive letter that is mapped to a remote file system using the Windows NT redirector (this results in an error value of ERROR_INVALID_NAME). The Windows NT redirector did not release memory allocated to attempt this operation.

RESOLUTION

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/ -or-
152734how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.