Computer Hangs When Viewing Empty ORB Removable Drive in Japanese Windows 98 (234697)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q234697

SYMPTOMS

If you attempt to view the contents of an ORB removable IDE drive when there is no disk in the drive, the computer may stop responding (hang).

CAUSE

This problem can occur if you are running the Japanese-language version of Windows 98 (original release). This problem does not occur in other language versions of Windows 98.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this fix should have the following file attributes or later: 
  Date     Time    Version    Size    File name     Platform     Language
  -----------------------------------------------------------------------
  2/24/99  8:23pm  4.10.1999  10,218  Diskvsd.vxd   Win98 PC-AT  Japanese
  3/9/99   6:31pm  4.10.1999  18,515  Voltrack.vxd  Win98 PC-AT  Japanese

STATUS

Microsoft has confirmed that this is a problem in Windows 98.

This problem was corrected in Microsoft Windows 98 Second Edition.

MORE INFORMATION

The issue described above has been reproduced with an ORB21100 IDE removable drive, which is manufactured by Castlewood Systems, Inc. For additional information about this drive, visit the Castlewood Web site at:

http://www.castlewood.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHardware kbprb kbQFE KB234697
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