Printing in Outlook 98 on Windows NT 4.0 Causes STOP 0x00000001E (234326)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional
Microsoft Windows NT Server 4.0
Microsoft Windows NT Server 4.0 SP1
Microsoft Windows NT Server 4.0 SP2
Microsoft Windows NT Server 4.0 SP3
Microsoft Windows NT Server 4.0 SP4
Microsoft Windows NT Workstation 4.0
Microsoft Windows NT Workstation 4.0 SP1
Microsoft Windows NT Workstation 4.0 SP2
Microsoft Windows NT Workstation 4.0 SP3
Microsoft Windows NT Workstation 4.0 SP4
Microsoft Windows NT Server, Enterprise Edition 4.0
Microsoft Windows NT Server, Enterprise Edition 4.0 SP4

This article was previously published under Q234326

SYMPTOMS

When you attempt to use the print function in Microsoft Outlook 98 on a computer running Windows NT, your computer may stop responding (hang) and display the following error message:

STOP: 0x00000001E KMODE_EXCEPT_NOT_HANDLE: win32k.sys
(0xC0000005, 0xA00037C4, 0x00000000, 0x00000004)

NOTE: The four parameters in parenthesis may be different on your computer than the ones noted above.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Modification Type:	Major	Last Reviewed:	5/14/2003
Keywords:	kbbug kbfix kbprint KB234326