WD97: Hang or IPF While Scrolling Using HP DeskJet 820 Printer Driver (232555)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q232555

SYMPTOMS

While you are scrolling through a document, your computer may stop responding (hang) or the following error message may appear, if the default printer is using the Hewlett-Packard DeskJet 820 printer driver version 8.0 or 8.2.
An error has occurred in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.
Details reports
WINWORD caused a general protection fault in module HPFDJC04.DRV
NOTE: The Ignore option in the warning dialog box is ineffective, and you are unable to access your document.

RESOLUTION

Use an updated version of the printer driver.

MORE INFORMATION

Hewlett-Packard has updated drivers available at their Web site located at

http://www.hp.com

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:9/7/2001
Keywords:kb3rdparty kbprb kbprint kbui KB232555
©2002 Microsoft Corporation. All rights reserved.