Microsoft Comic Chat upgrade overwrites customized characters (232459)


The information in this article applies to:

  • Microsoft Chat 2.1a for Windows 95
  • Microsoft Chat 2.1 for Windows 95
  • Microsoft Chat 2.0 for Windows 95
  • Microsoft Chat 2.5 for Windows 95
  • Microsoft Chat 2.5 for Windows 98
This article was previously published under Q232459

SYMPTOMS

When you upgrade Microsoft Chat from the Microsoft Windows Update Web site, you may overwrite custom comic characters that use color with standard black and white comic characters.

CAUSE

This issue can occur if your custom character files use the same names as the files that Chat installs.

RESOLUTION

To resolve this issue, copy the \Program Files\MS Chat\Comic Art folder to a temporary location prior to the upgrade. After the upgrade is complete, restore the Comic Art folder to the original location.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to create original characters or about how to download characters, click the following article numbers to view the articles in the Microsoft Knowledge Base:

178246 How to create your own characters for Microsoft Chat

191823 How to download Microsoft Chat characters

Modification Type:MinorLast Reviewed:3/22/2005
Keywords:kbenv kbprb KB232459
©2004 Microsoft Corporation. All rights reserved.