Error Message When You Attempt to Install 128-Bit Upgrade (232012)


The information in this article applies to:

  • Microsoft Internet Explorer 5.0 for Windows 98
This article was previously published under Q232012

SYMPTOMS

When you try to download the 128-bit upgrade to Internet Explorer 5 and Internet Tools from the Microsoft Windows Update Web site, you may receive the following error message:
The data that the plugin requested did not download successfully.
If you attempt to download the 128-bit upgrade again, you may receive the following error message:
The plugin was found but an error in the plugin has occurred.

CAUSE

This issue can occur if any of the following conditions exists:
  • Your local area network (LAN) settings are not configured correctly.
  • You have NetZip by Software Builders International installed on your computer.

RESOLUTION

To work around this issue, use the appropriate method:

Method 1

If you are on a LAN, check with your network administrator and verify that your configuration settings are correct. If your settings are correct, try to use a dial-up connection, if possible.

Method 2

If NetZip is installed and running on your computer, uninstall it. To do so, consult the documentation included with your NetZip software, or contact Software Builders International.
Modification Type:MajorLast Reviewed:9/27/2002
Keywords:kb3rdparty kberrmsg kbprb KB232012
©2002 Microsoft Corporation. All rights reserved.