XADM: How to Delete a Confidential Message in an Exchange Server Database (232006)

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There may certain situations when you need to permanently remove a certain message from an Exchange Server database. To do so:

1. Use the ExMerge disaster recovery utility version 3.62 or later to remove the message based on the subject line. Please contact Microsoft Product Support Services (PSS) to obtain the latest version of ExMerge.
   
   NOTE: If the original message was forwarded with a different Subject line, ExMerge cannot delete the message based on the original message subject line or MTS-ID.
   
   If Item Retention is turned on, this may make the message available for recovery or un-deletion from the Outlook client. For more information on Item Retention, please see the following article in the Microsoft Knowledge Base:

   228934 XCLN: Understanding Deleted Item Recovery

2. Remove or delete the Exchange Server transaction logs from the day the message was sent. To do so, perform a full backup of the information store database, which purges all transaction log files. Please contact Microsoft PSS before deleting transaction log files.
   
   NOTE: If a transaction log is not completely committed to the Exchange Server database, the log file will not be purged from the hard drive.
3. After the message has been successfully removed using the ExMerge program, use one of the following methods to ensure that the free space created by the message deletion is re-used immediately.
   • Perform an offline defragmentation of the Exchange Server database:

     For Exchange Server 4.0 and 5.0, use EDBUTIL /D /ispriv or EDBUTIL /D /ispub.
     
     For Exchange Server 5.5, use ESEUTIL /D /ispriv or ESEUTIL /D /ispub.

     NOTE: It is recommended that you perform a full online backup of the Exchange Server databases after the offline defragmentation process is finished.
   • Background Cleanup
     
     Background cleanup is the process of reclaiming empty space used by deleted folders, messages, and attachments.
     
     There is a registry variable that controls the rate at which this task runs (not exposed in the Microsoft Exchange Server Administrator program):

     HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS \ParametersPublic\Background Cleanup (value in milliseconds)
     
     HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ ParametersPrivate\Background Cleanup (value in milliseconds)

   • If you are using Exchange Server 5.5, you can use the ESE zeroing feature. For information on this feature, please refer to the following articles in the Microsoft Knowledge Base:

     196169 XADM: Option to Zero Out Deleted Messages on Exchange Server

     223161 XADM: Information on ESE Zeroing

4. When you use ExMerge 3.62, it is recommended that you use step 1 of the two-step process to remove the confidential message. Configure the Message Details tab of ExMerge with the subject line of the confidential message to be removed.
5. To delete the confidential message, click the ExMerge Options button and on the Import Procedure tab, click select the Archive data to target store check box.
   
   NOTE: The Archive data to target store feature causes ExMerge to copy data from the Exchange Server mailbox to a .pst file, then delete the original message from the Exchange Server database.
6. After ExMerge has finished removing the confidential messages from Exchange Server computer, you need to delete the corresponding .pst files created during the ExMerge operation to complete the procedure.

If you only want to delete the message and not flush the system, click the article number below to view the following article in the Microsoft Knowledge Base: