Err Msg: You Must Enter an Account Number. Please Try Again (231692)


The information in this article applies to:

  • Microsoft Internet Explorer 5.0 for Windows 98
  • Microsoft Internet Explorer 5.0 for Windows 95
  • the operating system: Microsoft Windows 98 Second Edition
This article was previously published under Q231692

SYMPTOMS

When you try to log on to the Charles Schwab Web site, you may receive the following error message:
You must enter an Account Number. Please try again.

CAUSE

This issue can occur if you enable the Auto-Select feature for encoding in Internet Explorer 5.

RESOLUTION

To resolve this issue, click View in Internet Explorer, point to Encoding, and then click Auto-Select to remove the check mark.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:11/17/2003
Keywords:kbenv kberrmsg kbprb KB231692
©2003 Microsoft Corporation. All rights reserved.