OL98: Rule Based on Sender Name May Not Work (230906)
The information in this article applies to:
This article was previously published under Q230906 SYMPTOMS
A rule that is based on who sent the message may not work as expected. For example, if you create a rule to move messages from people or distribution list to a specified folder, the rule may not work.
CAUSE
Rules based on from people or distribution list do not strictly use the e-mail address. Instead they use the display name in the From field. If you create the rule using a contact that has a different display name than the message, the rule does not work.
RESOLUTION
Create your rule based on the setting with specific words in the sender's address. This condition allows you to use the e-mail address instead of the display name as the rule's criteria.
| Modification Type: | Major | Last Reviewed: | 5/19/1999 |
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| Keywords: | kbprb KB230906 |
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