Cannot Upgrade from Windows 95 with Norton Your Eyes Only Installed (230668)

The information in this article applies to:

Microsoft Windows 2000 Professional

This article was previously published under Q230668

SYMPTOMS

When you attempt to upgrade from Microsoft Windows 95 to Windows 2000 Professional on a computer with Norton Your Eyes Only version 1.0 installed, Setup may stop after the first (pre-copy) phase. After the computer restarts, you are prompted to log on by the Your Eyes Only "Boot Lock" mechanism. When you log on, you may see a black screen with a "@" symbol (or "at" sign) at the bottom of the screen.

CAUSE

Upgrades of Windows 95 with Norton Your Eyes Only installed are not supported. When later versions of Your Eyes Only are detected, Windows 2000 Setup is blocked. However, upgrades over version 1.0 of Norton Your Eyes Only are not blocked.

RESOLUTION

Start your computer with the Norton Boot Lock disk (version 4.02) created during Your Eyes Only Installation, and uninstall Your Eyes Only. Then, start Windows 95 and completely uninstall Your Eyes Only before upgrading to Windows 2000.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The hard disk should be recoverable using the Norton Boot Lock disk created during Your Eyes Only installation. If you do not have the Norton Boot Lock disk, please contact Symantec for information about how to remove Your Eyes Only.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	9/24/2003
Keywords:	kb3rdparty kbpending kbprb kbsetup KB230668