List of error codes and error messages for Windows Installer processes (229683)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q229683
For a Microsoft Office 2003 and Office XP version of this article, see 290158.

SUMMARY

This article contains a listing of the error codes and the error message texts that may appear when the Windows Installer (Msiexec.exe) is called to perform an overall process.

NOTE: Although the error code information in this article can help you diagnose your installation, a number of problems can cause a single error message. Therefore, the information in this article is only the first step for troubleshooting the possible cause of the problem. For more information about troubleshooting, please see the "References" section at the end of this article.

MORE INFORMATION

The following are some examples of Windows Installer processes:
  • Installing the Microsoft Windows Installer (Instmsi.exe on Microsoft Windows 95 or later, and Instmsiw.exe on Microsoft Windows NT 4.0)
  • Installing Microsoft Office
  • Applying a Windows Installer update (patch)
The error codes in the following table can be considered "Exit codes" or "Return Codes". They can be used for error-level trapping in an MS-DOS batch file or with Microsoft Systems Management Server (SMS) to find out the end result of the process.

NOTE: You do not see the error code in the Windows Installer log file that is created by Office Setup, unless you create a verbose log file. The error code appears similar to the following at the end of the verbose log file:

MSI (c) (33:8D): MainEngineThread is returning 1603

For more information about creating a verbose log file, click the following article number to view the article in the Microsoft Knowledge Base:

237957 How to use an Office 2000 Setup log file to troubleshoot Office Setup problems 

Error code               Value  Description
---------------------------------------------------------------------------

ERROR_INSTALL_SERVICE_
 FAILURE                 1601   The Windows Installer service could not be 
                                accessed. Contact your support personnel 
                                to verify that the Windows Installer 
                                service is properly registered.
ERROR_INSTALL_USEREXIT   1602   User cancel installation.
ERROR_INSTALL_FAILURE    1603   Fatal error during installation.
ERROR_INSTALL_SUSPEND    1604   Installation suspended, incomplete.
ERROR_UNKNOWN_PRODUCT    1605   This action is only valid for products that
                                are currently installed.
ERROR_UNKNOWN_FEATURE    1606   Feature ID not registered.
ERROR_UNKNOWN_COMPONENT  1607   Component ID not registered.
ERROR_UNKNOWN_PROPERTY   1608   Unknown property.
ERROR_INVALID_HANDLE_
 STATE                   1609   Handle is in an invalid state.
ERROR_BAD_CONFIGURATION  1610   The configuration data for this product is 
                                corrupt. Contact your support personnel.
ERROR_INDEX_ABSENT       1611   Component qualifier not present.
ERROR_INSTALL_SOURCE_
 ABSENT                  1612   The installation source for this product 
                                is not available. Verify that the source 
                                exists and that you can access it.
ERROR_INSTALL_PACKAGE_
 VERSION                 1613   This installation package cannot be 
                                installed by the Windows Installer 
                                service. You must install a Windows 
                                service pack that contains a newer version 
                                of the Windows Installer service.
ERROR_PRODUCT_
 UNINSTALLED             1614   Product is uninstalled.
ERROR_BAD_QUERY_SYNTAX   1615   SQL query syntax invalid or unsupported.
ERROR_INVALID_FIELD      1616   Record field does not exist.
ERROR_INSTALL_ALREADY_
 RUNNING                 1618   Another installation is already in 
                                progress. Complete that installation 
                                before proceeding with this install.
ERROR_INSTALL_PACKAGE_
 OPEN_FAILED             1619   This installation package could not be 
                                opened. Verify that the package exists and 
                                that you can access it, or contact the 
                                application vendor to verify that this is 
                                a valid Windows Installer package.
ERROR_INSTALL_PACKAGE_
 INVALID                 1620   This installation package could not be 
                                opened. Contact the application vendor to 
                                verify that this is a valid Windows 
                                Installer package.
ERROR_INSTALL_UI_
 FAILURE                 1621   There was an error starting the Windows 
                                Installer service user interface. Contact 
                                your support personnel.
ERROR_INSTALL_LOG_
 FAILURE                 1622   Error opening installation log file. 
                                Verify that the specified log file 
                                location exists and is writable.
ERROR_INSTALL_LANGUAGE_
 UNSUPPORTED             1623   This language of this installation package 
                                is not supported by your system.
ERROR_INSTALL_PACKAGE_
 REJECTED                1625   This installation is forbidden by system 
                                policy. Contact your system administrator.
ERROR_FUNCTION_NOT_
 CALLED                  1626   Function could not be executed.
ERROR_FUNCTION_FAILED    1627   Function failed during execution.
ERROR_INVALID_TABLE      1628   Invalid or unknown table specified.
ERROR_DATATYPE_MISMATCH  1629   Data supplied is of wrong type.
ERROR_UNSUPPORTED_TYPE   1630   Data of this type is not supported.
ERROR_CREATE_FAILED      1631   The Windows Installer service failed to 
                                start. Contact your support personnel.
ERROR_INSTALL_TEMP_
 UNWRITABLE              1632   The temp folder is either full or 
                                inaccessible. Verify that the temp folder 
                                exists and that you can write to it.
ERROR_INSTALL_PLATFORM_
 UNSUPPORTED             1633   This installation package is not supported 
                                on this platform. Contact your application 
                                vendor.
ERROR_INSTALL_NOTUSED    1634   Component not used on this machine.
ERROR_INSTALL_TRANSFORM_
 FAILURE                 1624   Error applying transforms. Verify that the 
                                specified transform paths are valid.
ERROR_PATCH_PACKAGE_
 OPEN_FAILED             1635   This patch package could not be opened. 
                                Verify that the patch package exists and 
                                that you can access it, or contact the 
                                application vendor to verify that this is 
                                a valid Windows Installer patch package.
ERROR_PATCH_PACKAGE_
 INVALID                 1636   This patch package could not be opened. 
                                Contact the application vendor to verify 
                                that this is a valid Windows Installer 
                                patch package.
ERROR_PATCH_PACKAGE_
 UNSUPPORTED             1637   This patch package cannot be processed by 
                                the Windows Installer service. You must 
                                install a Windows service pack that 
                                contains a newer version of the Windows 
                                Installer service.
ERROR_PRODUCT_VERSION    1638   Another version of this product is already 
                                installed. Installation of this version 
                                cannot continue. To configure or remove 
                                the existing version of this product, use 
                                Add/Remove Programs on the Control Panel.
ERROR_INVALID_COMMAND_
 LINE                    1639   Invalid command line argument. Consult the 
                                Windows Installer SDK for detailed command 
                                line help.
ERROR_SUCCESS_REBOOT_
 REQUIRED                3010   A restart is required to complete the 
                                install. This does not include installs 
                                where the ForceReboot action is run. Note 
                                that this error will not be available until 
                                future version of the installer.

REFERENCES

This article is only intended as a general error reference. For more information about how to troubleshoot specific errors in Office Setup, click the article numbers below to view the articles in the Microsoft Knowledge Base:

228658 You receive an "Error 1303. The installer has insufficient privileges to access this directory" error message when you run Office 2000 Setup

228592 Error Message: Error 1316 running Setup for administrative installation

217666 You receive an "Error 1327. Invalid Drive: C:\" error message when you install Office 2000

236427 You receive an "Error 1402. Could not open key" error message when you run Office 2000 Setup

228655 You receive an "Error 1704. An installation for <Office product> is currently suspended" error message when you install Office 2000

237294 You receive an "Error 1904. Module <path & file name> failed to register" error message when you run Office 2000 Setup

217648 "Warning 1909. Could not create shortcut" during Setup

217662 Error 1925 when you run Setup with the /J switch

240335 You receive an "Internal error 2336" error message that is caused by possible file damage when you install Office 2000

217714 Setup appears to stop responding and you receive an "Internal error 2336" or an "Internal error 2755" error message when you install Office 2000

228668 You receive an "Internal Error 2343" error message after you remove Lotus Notes and then install Office 2000

235662 You receive "Internal Error 2344" and "Installer ended prematurely because of an error" error messages when you run Office 2000 Setup

236437 "Internal Error 2351" or "Internal Error 2355" error message when you run Office 2000 Setup

220780 You receive an "Internal Error 2755" or an "Exception code: C0000005 ACCESS_VIOLATION" error message when you install Office 2000 or view the Setup log file for an earlier installation of Office

221374 Internal error 2893 when specifying long company name

236053 Internal error 2894 during Office or Works installation

230879 Error message log file always contains "Internal Error 2898: Please contact product support for assistance"

For general information about how to troubleshoot Office errors, click the article numbers below to view the articles in the Microsoft Knowledge Base:

238259 Office stops during setup: Troubleshooting steps on Windows 95

245226 How to troubleshoot the issues with Office 2000 installation from a CD

200116 Troubleshooting Office programs under Windows NT 4.0

218853 Troubleshooting Office Kernel32.dll errors under Windows 98

218873 Troubleshooting Office 2000 Kernel32.dll errors under Windows 95

238012 Office 2000 stops responding during setup on Windows 98

237957 How to use an Office 2000 Setup log file to troubleshoot Office Setup problems

200375 How to install Windows 95 to a new folder to troubleshoot Office

Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbhowto kberrmsg kbinfo KB229683
©2004 Microsoft Corporation. All rights reserved.