Clients Running a Different Language Version Overwrite Printer Setting (229111)

SYMPTOMS

When you run print servers and their clients in different language versions of Windows NT (for example, the servers run the English version and the clients run the German version) with non-postscript printers, a client viewing the printer settings sees the default settings in the server language.

This may occur even if the user does not have permissions to modify printer settings and when they do not click OK.

CAUSE

This problem occurs because the client detects invalid form and tray names and changes the server configurations to the default settings.

This behavior is similar to the issue described in the following Microsoft Knowledge Base article:

190835 Paper Bin Displays Incorrect Form to Tray Assignment

RESOLUTION

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/ -or-
152734 how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

WORKAROUND

To work around this problem, copy Rasddui.dll from the server computer (in the server language) to the client computer. For information on how to replace files that are in use, please see the following article in the Microsoft Knowledge Base:

184408 How to Replace In-Use Windows NT System Files

This behavior also occurs when the client connects to the printer and the file is not present or is an older version. However, when you apply a service pack to the client computer, this file is overwritten.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.