OFF2000: Exit Setup Dialog Box Appears Unexpectedly When You Press the ENTER Key (228616)
The information in this article applies to:
- Microsoft Office 2000 Premium
- Microsoft Office 2000 Professoinal
- Microsoft Office 2000 Standard
- Microsoft Office 2000 Small Business
- Microsoft Office 2000 Developer
- Microsoft Access 2000
- Microsoft Excel 2000
- Microsoft FrontPage 2000
- Microsoft Outlook 2000
- Microsoft PowerPoint 2000
- Microsoft Word 2000
This article was previously published under Q228616 SYMPTOMS
During installation of Microsoft Office 2000, when you press the ENTER key and the Installing Microsoft Office 2000 dialog box is visible, the Exit Microsoft Office 2000 Setup confirmation box may appear.
The Exit Microsoft Office 2000 Setup confirmation box may appear even though the Cancel button is no longer present in the Installing Microsoft Office 2000 dialog box.
If you click Yes on the Exit Microsoft Office 2000 Setup confirmation box, Microsoft Internet Explorer may not work as expected until you restart the computer.
CAUSE
This behavior can occur because the default command for the Installing Microsoft Office 2000 dialog box is Cancel. Anytime the Installing Microsoft Office 2000 dialog box is on the screen, and you press ENTER, it is the equivalent of clicking the Cancel button. This is true even if the Cancel button has disappeared from the Installing Microsoft Office 2000 dialog box.
RESOLUTION
To resolve this problem, do not press the ENTER key when the Installing Microsoft Office 2000 dialog box is visible.
WORKAROUND
To work around this problem, click the No button when the Exit Microsoft Office 2000 Setup confirmation box appears. Setup will then continue as expected.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 10/13/2006 |
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| Keywords: | kbbug kbpending KB228616 |
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