OFF2000: Office Assistant Reminder Stops Computer with Hauppauge WinTV Full Screen (228607)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q228607

SYMPTOMS

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion. When the Office Assistant appears with a message over a TV window from the Hauppauge WinTV Radio Card, your computer may stop responding.

CAUSE

The problem occurs when the following conditions are all true:
  • You have a Hauppauge WinTV Radio Card installed and configured to show FullScreen TV mode in its own fixed resolution.
  • The TV application is started.
  • The Office Assistant is displayed (not hidden) in Microsoft Office programs.
  • The Office Assistant appears for some reason (for example, to display an appointment reminder in Microsoft Outlook).

RESOLUTION

To resolve this problem, try one of the following:
  • Right-click on the Office Assistant and click Hide, so that the Office Assistant is not displayed with the reminder.
  • Change the Hauppauge WinTV Radio Card to Window TV mode instead of FullScreen TV mode.
  • Change the Hauppauge WinTV Radio Card to No Resolution Change instead of FullScreen TV mode.

MORE INFORMATION

The Hauppauge WinTV Radio card is a hardware/software package that allows for TV and FM reception as well as individual frame grabbing. For more information, please visit the following Web site.

http://www.hauppauge.com

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/25/2003
Keywords:kbprb KB228607
©2003 Microsoft Corporation. All rights reserved.