XCLN: Voting Buttons Disappear when Sending Message to Custom Recipient (223777)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q223777

SYMPTOMS

When a message with Voting Buttons is sent to a custom recipient (CR), the Voting Buttons are gone when the recipient receives the message.

CAUSE

By default, when a custom recipient is created, rich text e-mail is not enabled.

RESOLUTION

In the Exchange Server Administrator program, get the properties for the custom recipient mailbox, then go to the Advanced tab, and click to enable the Allow Rich Text in Messages check box. This will allow rich text to be sent to the custom recipient.

MORE INFORMATION

Voting Buttons require the message be sent in rich text. For additional information, please see the following article in the Microsoft Knowledge Base:

180320 OL98: (CW) Voting and Meeting Buttons Missing

Additionally, if the custom recipient is connecting to a third-party e-mail server that strips out rich text formatting, he or she will not be able to use Voting Buttons. The same is true for users who are getting e-mail through a client that has rich text disabled, or does not support rich text messages. Some POP3 clients support HTML messages, but not rich text.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB223777
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